An Egyptian store whose bot reads product photos and registers COD orders by itself

The Challenge

Fashion customers shop with photos: they screenshot a product and ask "is this available? how much?". Manually answering every photo, then collecting name, address and governorate and calculating shipping for each order consumed the whole day — and midnight orders were lost until morning.

The Thikaa Solution

• The bot recognizes product photos and matches them to the catalog instantly — even screenshots of a product page
• On customer confirmation, the bot registers the order itself: a real order number, exact total, cash on delivery
• A per-governorate shipping table (Cairo EGP 75, Upper Egypt 100–120…) so totals are always exact
• The bot speaks Egyptian dialect like its customers — not Gulf Arabic or stiff formal Arabic
• The bot remembers returning customers: name, address and governorate from previous orders

The Result

Over 8,400 messages a month handled automatically, with orders completing from photo to order number inside the same conversation — no staff needed. Midnight orders are no longer lost, and the team focuses on packing and shipping.