28,000 messages a month across Facebook, WhatsApp and Instagram — with AI answering from a live Google-Sheet price list, no human needed for most inquiries.
Trip prices change weekly and customers ask around the clock — on Messenger, post comments, WhatsApp, and Instagram DMs. The booking team was drowning in the same repeated questions ("how much is the Kazakhstan trip?", "what's available in July?") — and every slow reply meant a customer booking with a competitor.
Nearly 6,000 customers in conversations and 6,500 automated replies a month covering prices, dates and trip details around the clock — freeing the booking team to close sales instead of repeating price lists. Prices are always current because the source is the same live sheet the team already maintains.
All numbers are real, taken directly from Thikaa platform analytics (July 2026). Customer names withheld for privacy.