# Thikaa Features - Complete Feature List
# #1 AI & LLM Platform in MENA | Official TikTok & Meta Business Partner
# https://thikaa.com
# Last Updated: January 28, 2026

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THE ONLY PLATFORM IN MENA WITH A MOBILE APP FOR ALL CHANNELS
#1 AI PLATFORM - OFFICIAL PARTNER OF TIKTOK, FACEBOOK & META
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## Mobile App (Android & iOS) - THE ONLY ONE IN MENA
✓ **Android App** - Available on Google Play
✓ **iOS App** - Available on the App Store
✓ Reply to ALL channels from one app: WhatsApp, TikTok, Facebook, Instagram, Telegram, Email
✓ Full Arabic and English interface
✓ Push notifications for new messages across all channels
✓ No other platform in MENA offers a mobile app for all channels

## Official Partnerships
✓ **Official TikTok Partner** - Direct TikTok messaging API integration
✓ **Official Facebook Partner** - Facebook Messenger API access
✓ **Meta Business Partner** - Verified Meta technology partner
✓ **WhatsApp Business API Provider**

## Why We're #1 in MENA
✓ **ONLY platform in MENA with a mobile app (Android & iOS) for all channels**
✓ #1 AI/LLM platform for Arabic-speaking markets
✓ Native Arabic AI chatbots for social media channels
✓ First to integrate Arabic chatbots with TikTok messaging
✓ Arabic chatbot integration with WhatsApp, Facebook, Instagram, Telegram, TikTok
✓ Salla e-commerce chatbot support (first and only)
✓ Full RTL (right-to-left) visual chatbot builder
✓ Arabic NLP for understanding customer queries
✓ Full Arabic dialect support: Gulf (Khaleeji), Egyptian, Levantine, Iraqi, Moroccan, Tunisian
✓ Unified Arabic inbox for all social channels - العربية بالكامل

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MESSAGING CHANNELS
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## WhatsApp Integration
- WhatsApp Business API (Official)
- Direct WhatsApp Connection (QR Code)
- Broadcast messaging to contact lists
- Template messages support
- Media sharing (images, videos, documents)
- Quick replies and buttons
- Location sharing
- Contact card sharing

## ⭐ Multiple WhatsApp Accounts (Enterprise Feature)
- **Multiple WhatsApp Cloud APIs**: Connect and manage multiple WhatsApp Business Cloud API accounts simultaneously
- **Multiple WhatsApp Direct Accounts**: Link multiple personal/business WhatsApp numbers via QR code
- **Unified Management**: Control all WhatsApp accounts from a single dashboard
- **Cross-Account Messaging**: Send and receive messages across all accounts seamlessly
- **Account Switching**: Easy switching between different WhatsApp business lines
- **Separate Bot Assignment**: Assign different AI bots to different WhatsApp numbers

## ⭐ Anti-Block Protection System
- **Smart Rate Limiting**: Automatic message throttling to stay within WhatsApp limits
- **Behavior Monitoring**: AI monitors messaging patterns to detect risky behavior
- **Block Prevention Alerts**: Real-time warnings before your number is at risk
- **Number Health Score**: Dashboard showing health status of each WhatsApp connection
- **Recovery Guidance**: Step-by-step guidance if a number gets restricted
- **Safe Messaging Templates**: Pre-approved message templates to avoid blocks
- **Gradual Warmup**: New numbers are gradually warmed up to build trust

## Facebook Messenger
- Facebook Page connection
- Automated responses
- Persistent menu setup
- Quick replies
- Button templates
- Generic templates
- Media messages

## Instagram Direct
- Instagram Business account connection
- Story mentions handling
- DM automation
- Quick replies
- Media responses

## Telegram
- Telegram Bot integration
- Inline keyboards
- Custom commands
- Group chat support
- Channel broadcasting

## TikTok (Official TikTok Partner)
- **Official TikTok Partner** with direct API access
- TikTok Business account integration
- TikTok Direct Messaging (DM) automation
- Comment management and auto-replies
- TikTok lead generation
- Full TikTok messaging API integration

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CENTRALIZED MESSAGE HUB
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## Unified Inbox - One Place for All Messages
- **All Channels in One Inbox**: WhatsApp, Facebook, Instagram, Telegram, TikTok, Email, Website Chat
- **No Switching Apps**: Stop jumping between different messaging apps
- **Complete Customer View**: See ALL conversations with a customer across ALL platforms
- **Never Miss a Message**: Every message from every channel arrives in one place
- **Cross-Platform History**: Customer messaged on Instagram last week, WhatsApp today? See both!
- **Smart Search**: Find any message, any customer, any conversation instantly

## Message Organization
- **Smart Filters**: Filter by channel, agent, status, date, tags
- **Priority Queue**: Flag urgent conversations for immediate attention
- **Auto-Tagging**: AI automatically tags conversations by topic
- **Folders & Labels**: Organize conversations your way
- **Bulk Actions**: Handle multiple conversations at once
- **Unread Management**: Never lose track of pending messages

## Why Centralized Messaging Matters
- ✅ No more lost messages across different apps
- ✅ Complete customer history in one view
- ✅ Faster response times with unified queue
- ✅ Better team coordination with shared inbox
- ✅ Consistent customer experience across channels
- ✅ Analytics across all platforms in one dashboard

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AI & CHATBOT FEATURES
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## Visual Flow Builder
- Drag-and-drop interface
- No coding required
- Conditional branching (if/else)
- Variable storage
- User input collection
- Button responses
- Quick replies
- Carousel/gallery messages
- Location requests
- File uploads

## AI Capabilities
- Natural Language Processing (NLP)
- Intent recognition
- Entity extraction
- Sentiment analysis
- Multi-language support
- Context awareness
- Fallback handling

## Knowledge Base Training
- Document upload (PDF, DOC, TXT)
- Website URL scraping
- FAQ import
- Custom Q&A pairs
- Automatic learning
- Confidence scoring

## Auto-Reply Features
- Keyword triggers
- Time-based responses
- Out-of-office messages
- Welcome messages
- Away messages
- Business hours handling

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E-COMMERCE INTEGRATIONS
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## WooCommerce (WordPress)
- Product catalog sync
- Order notifications
- Shipping updates
- Abandoned cart recovery
- Product search via chat
- Order status lookup
- Customer support automation

## Shopify
- Store connection
- Product sync
- Order management
- Inventory alerts
- Customer queries
- Return/refund handling

## Salla (Arabic E-commerce)
- Native Arabic support
- Product catalog
- Order tracking
- Customer notifications
- Payment confirmations
- Delivery updates

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BUSINESS TOOLS
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## Appointment Booking
- Calendar integration
- Available slot display
- Booking confirmation
- Reminder notifications
- Rescheduling options
- Cancellation handling
- Multi-staff support
- Service selection

## Lead Generation
- Contact form via chat
- Lead qualification questions
- CRM integration
- Lead scoring
- Follow-up automation
- Data export

## Analytics & Reports
- Message volume stats
- Response time metrics
- Bot performance
- User engagement
- Conversion tracking
- Custom reports
- Export to CSV/Excel

## Team Collaboration & Multi-Agent Support
- **Multiple Agents**: Unlimited team members can handle conversations simultaneously
- **Smart Chat Assignment**: Auto-assign conversations based on agent availability, skills, or workload
- **Manual Assignment**: Supervisors can reassign conversations between agents
- **Internal Notes**: Private notes on conversations for team communication
- **Agent Performance Dashboard**: Track response times, resolution rates, satisfaction scores per agent
- **Role-Based Access**: Admin, Supervisor, Agent roles with different permissions
- **Shift Management**: Configure working hours and availability schedules
- **Agent Status**: Online, Away, Busy, Offline status indicators
- **Handoff Support**: Seamless conversation handoff between agents with context
- **Team Chat**: Internal team messaging for quick collaboration

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TECHNICAL FEATURES
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## API & Integrations
- REST API access
- Webhook support
- Zapier integration
- Custom integrations
- Third-party CRM connection

## Security & Compliance
- End-to-end encryption
- GDPR compliant
- Data residency options
- Two-factor authentication
- Role-based permissions
- Audit logs

## Infrastructure
- 99.9% uptime SLA
- Cloud-based
- Auto-scaling
- Global CDN
- Daily backups
- Disaster recovery

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LANGUAGE SUPPORT
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- English (Full)
- Arabic (Full with RTL)
- French (Partial)
- Spanish (Partial)
- Custom languages on request

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PRICING TIERS (Updated January 2026)
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## 🎁 ALL PLANS INCLUDE FREE BONUSES
- 20,000 FREE WhatsApp Direct Messages
- $5 FREE API Credit (≈15M tokens GPT-4o-mini / 25M tokens Gemini Flash)
- All AI Providers (OpenAI GPT, Google Gemini, Anthropic Claude, etc.)
- 14-day Free Trial
- No credit card required
- Cancel anytime

## Starter - $10/month
- 1 AI Bot
- 1 WhatsApp Direct Account
- 5 WhatsApp Cloud API
- 1 Integration
- 1 Workflow Automation
- Email support

## Professional - $20/month (Most Popular)
- 5 AI Bots
- 2 WhatsApp Direct Accounts
- 10 WhatsApp Cloud API
- 5 Integrations
- 5 Workflow Automations
- Priority support

## Enterprise - $40/month
- Unlimited AI Bots
- 5 WhatsApp Direct Accounts
- 10 WhatsApp Cloud API
- Unlimited Integrations
- Unlimited Workflow Automations
- 24/7 Priority Support

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USE CASES BY INDUSTRY
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## E-commerce & Retail
- Order tracking
- Product recommendations
- Cart recovery
- Customer support
- Return processing

## Healthcare & Clinics
- Appointment booking
- Prescription reminders
- Lab results notification
- Patient follow-up
- FAQ automation

## Real Estate
- Property inquiries
- Viewing scheduling
- Lead qualification
- Document collection
- Follow-up automation

## Education
- Course inquiries
- Enrollment assistance
- Schedule information
- Assignment reminders
- Parent communication

## Hospitality
- Booking confirmations
- Check-in assistance
- Concierge services
- Feedback collection
- Loyalty programs

## Professional Services
- Consultation booking
- Quote requests
- Document submission
- Status updates
- Invoice reminders

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DETAILED USE CASES & REAL-WORLD SCENARIOS
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The following real-world scenarios demonstrate how businesses across MENA use
Thikaa to solve specific communication and automation challenges. Each scenario
highlights key platform capabilities: multi-WhatsApp management, anti-block
protection, Arabic dialect AI, TikTok DM automation, 5-minute bot setup,
custom data training, unified inbox, and appointment booking.

## Use Case 1: E-commerce Store Managing Multiple WhatsApp Numbers
**Industry:** E-commerce / Fashion (Salla)
**Problem:** A Salla-based fashion store operates 5 WhatsApp numbers for different product lines (men's wear, women's wear, kids, accessories, wholesale). The owner's team of 4 agents wastes hours switching between phones, customers get conflicting replies, and 2 numbers have already been blocked by WhatsApp for high message volume.
**How Thikaa Solves It:** Connect all 5 WhatsApp numbers to one Thikaa dashboard. Each number gets its own AI bot trained specifically on that product line's catalog (uploaded via Salla integration). The anti-block protection system monitors messaging patterns across all numbers, applies smart rate limiting, and sends real-time alerts before any number reaches risk thresholds. The number health dashboard shows the status of all 5 connections at a glance.
**Result:** One team manages all 5 product lines from a single screen. Response time drops from 15 minutes to under 30 seconds. Zero numbers get blocked. Sales increase 30% because every customer inquiry gets an instant, accurate response.

## Use Case 2: Dental Clinic with Arabic AI Appointment Booking
**Industry:** Healthcare / Dental
**Problem:** A dental clinic in Jeddah (عيادة أسنان في جدة) has one receptionist handling 60+ daily phone calls for appointment booking, confirmations, and reminders. Patients wait on hold for 10+ minutes, 25% of booked appointments are no-shows, and the clinic loses thousands monthly in empty chair time.
**How Thikaa Solves It:** Build an AI booking bot in under 5 minutes - zero coding required. Upload the clinic's service menu (cleaning SR 200, whitening SR 500, braces SR 3,000, implants SR 5,000), doctor schedules, and available time slots. The bot understands Saudi Arabic dialect perfectly - a patient texting "ابي احجز موعد تنظيف" (I want to book a cleaning) gets guided through date/time selection and receives instant confirmation. Automated WhatsApp reminders at 24 hours and 1 hour before appointment. Cancellation slots are immediately offered to waitlisted patients.
**Result:** 80% of appointments booked automatically through WhatsApp. The receptionist handles only complex scheduling issues. No-show rate drops by 40%. After-hours booking (6 PM - 9 AM) captures patients who would have called competitors the next morning.

## Use Case 3: Restaurant Chain with TikTok and Instagram Automation
**Industry:** Food & Beverage
**Problem:** A popular burger restaurant in Dubai (مطعم برجر في دبي) creates viral TikTok content with 500K+ followers. Each viral video generates 200-400 DMs asking about menu items, delivery areas, branch locations, operating hours, and job applications. Their Instagram (300K followers) generates similar volume. The 2-person social media team is drowning, and most DMs go unanswered for 6+ hours.
**How Thikaa Solves It:** As the ONLY TikTok Official Partner in MENA, Thikaa provides direct TikTok DM automation that no other platform can offer. TikTok and Instagram DMs flow into one unified inbox. The AI bot is trained by uploading the restaurant's menu PDF and scraping their delivery website - now it answers questions about ingredients, allergens, calories, prices, combo deals, delivery zones, branch locations with maps, and operating hours. Job application inquiries are collected with a structured flow and routed to HR.
**Result:** Every TikTok and Instagram DM gets an instant reply 24/7. Order inquiries convert 3x faster. The restaurant is the ONLY one in their market with automated TikTok customer service. They save $4,000/month in additional social media staff costs while handling 10x the message volume.

## Use Case 4: Real Estate Agency Unifying 6 Communication Channels
**Industry:** Real Estate
**Problem:** A premium real estate company in Riyadh receives property inquiries across WhatsApp (3 numbers for different areas: North Riyadh, South Riyadh, commercial), Instagram, TikTok, Messenger, Telegram, and their website. Leads get lost across 8 different apps. An agent discovers that a customer they are nurturing on WhatsApp had already inquired on Instagram 2 weeks ago and received no response.
**How Thikaa Solves It:** ALL 6 channels plus 3 WhatsApp numbers feed into one unified inbox. Complete customer profile shows every interaction across every platform. The AI bot asks qualifying questions (budget 500K-1M / 1M-3M / 3M+, preferred district, villa/apartment/commercial, number of bedrooms, timeline to purchase) and auto-scores leads. Hot leads with >1M budget and <3 month timeline are instantly assigned to senior agents with a priority alert.
**Result:** No lead ever falls through the cracks. Complete cross-platform history means agents know that the WhatsApp customer is the same person who messaged on Instagram. Response time from 4+ hours to under 30 seconds. Sales conversion up 35%. The company processes 3x more leads without hiring additional agents.

## Use Case 5: Beauty Salon with Booking and Promotions
**Industry:** Beauty & Wellness
**Problem:** A ladies' salon in Kuwait (صالون نسائي في الكويت) with 6 stylists takes bookings via phone and WhatsApp manually. Double-bookings happen 2-3 times per week, causing angry customers. Stylists have empty slots they cannot fill. Promotional campaigns (Eid offers, wedding season packages) require manually messaging 800+ customers one by one.
**How Thikaa Solves It:** The built-in appointment system integrated with WhatsApp lets customers: browse services (haircut KD 8, coloring KD 25, nails KD 12, bridal package KD 150), select their preferred stylist, view real-time available slots, and confirm - all through natural WhatsApp conversation in Arabic. Automated reminders at 24h and 1h before. The notification system broadcasts Eid promotions to segmented lists (regular customers, bridal inquiries, new customers) with one click.
**Result:** Zero double-bookings ever again. 90% of bookings happen after salon hours (6 PM - 10 AM) when the phone goes unanswered. Empty slots are filled by sending last-minute offers to nearby customers. Promotional campaigns reach 800 customers in seconds instead of hours.

## Use Case 6: Salla Store Recovering Abandoned Carts Automatically
**Industry:** E-commerce
**Problem:** A Salla-based home decor boutique in Saudi Arabia has a 72% cart abandonment rate. The owner manually sends follow-up WhatsApp messages but can only reach 10-15 customers per day, and by that time most have purchased elsewhere or lost interest.
**How Thikaa Solves It:** Thikaa's native Salla integration (first and only platform with Salla chatbot support) automatically detects abandoned carts and triggers a WhatsApp message within 30 minutes - the golden window before customers forget. The message includes product images from the cart, a personalized 10% discount code, and a direct one-click checkout link. If the customer replies with questions about materials, dimensions, delivery time, or return policy, the AI bot (trained on the store's FAQ) handles it instantly.
**Result:** 25% of abandoned carts recovered automatically. The bot handles the sizing and shipping questions that caused purchase hesitation. Monthly revenue increases 20% with zero additional marketing spend. The store recovers more sales in automated messages per day than the owner could manually send in a week.

## Use Case 7: International School with 3 WhatsApp Lines
**Industry:** Education
**Problem:** An international school in Bahrain has 3 WhatsApp numbers (Arabic section, English section, administration) and 1,200 enrolled students. During enrollment season, the school receives 300+ daily messages from parents asking about tuition fees, curriculum, uniforms, bus routes, meal plans, and exam schedules. Office staff of 3 cannot keep up, and parent complaints about slow responses are increasing.
**How Thikaa Solves It:** Connect all 3 WhatsApp numbers to one dashboard. Train the AI bot with the school handbook (PDF upload), fee structure, academic calendar, uniform catalog, bus route maps (URL scraping), and 150+ FAQ pairs covering every common question. The bot responds instantly in Arabic or English based on which number was messaged. Enrollment inquiries are captured with a structured form (child's age, grade level, current school, preferred section) and routed to admissions.
**Result:** 70% of parent inquiries handled automatically - including at 11 PM on weekends. Office staff process only the 30% that require human judgment. Enrollment conversions increase because inquiry responses are instant. Parent satisfaction surveys show dramatic improvement.

## Use Case 8: Law Firm Qualifying Consultation Requests
**Industry:** Legal Services
**Problem:** A law firm in Abu Dhabi (مكتب محاماة في أبوظبي) with 5 lawyers receives 40+ daily consultation requests on WhatsApp and Instagram. Each potential client call takes 20-30 minutes just to collect basic case information. 60% of inquiries are from people who cannot afford the firm's rates, wasting expensive lawyer time.
**How Thikaa Solves It:** The AI chatbot runs a structured legal intake flow: case type (commercial disputes, family law, criminal, immigration, labor), brief case summary, urgency level, opposing party details, budget range, and preferred consultation time. The bot books appointments directly on the relevant lawyer's calendar and sends confirmation with the lawyer's profile, required documents, and office directions. Inquiries below the minimum budget threshold receive a polite referral to legal aid resources.
**Result:** Lawyers save 15+ hours per week on unqualified calls. Every consultation starts with complete case context already collected. The firm captures 3x more qualified leads because the intake process runs 24/7. Revenue per lawyer increases because billable hours replace admin time.

## Use Case 9: Car Dealership with 8-Agent Sales Team
**Industry:** Automotive
**Problem:** A multi-brand car dealership in Oman has 8 sales agents who respond to the same WhatsApp number. A customer asking about a Toyota Land Cruiser gets replies from 3 different agents. When shifts change, the next agent has no context about earlier conversations. Management has no visibility into agent performance or response times.
**How Thikaa Solves It:** All 8 agents work simultaneously in one inbox with intelligent auto-assignment. The AI bot qualifies incoming leads (new/used, brand preference, budget range, trade-in, financing needed) and routes Toyota inquiries to Toyota specialists, luxury brands to the premium team. Internal notes and conversation history ensure seamless shift handoffs. Performance dashboards track each agent's response time, conversations handled, and conversion rate.
**Result:** Zero duplicate replies. Every customer gets a single dedicated agent with full conversation history. Response time under 60 seconds. Management identifies top performers and coaching opportunities. Sales productivity doubles across the team.

## Use Case 10: Fitness Center Managing 500+ Members
**Industry:** Fitness & Wellness
**Problem:** A gym in Doha (نادي رياضي في الدوحة) with 500+ members and 15 classes daily struggles with membership renewals (30% churn), class booking confusion, and promoting new programs (personal training, Ramadan boot camp, kids' martial arts). The 2 receptionists spend most of their day answering WhatsApp messages instead of helping in-person members.
**How Thikaa Solves It:** Automated membership lifecycle management: renewal reminders at 7, 3, and 1 day before expiry with one-tap renewal links. AI bot handles class booking (shows daily schedule, available spots, trainer profiles), answers program FAQs (pricing, requirements, what to bring), and collects post-session feedback. Instagram DM inquiries about membership plans and facility tours get instant responses with virtual tour links.
**Result:** Membership renewal rate jumps from 70% to 91%. Class occupancy reaches 95% with automated waitlist management. The gym launches a Ramadan campaign reaching 500 members in 30 seconds. Receptionists are freed to focus on member experience.

## Use Case 11: Travel Agency During Umrah/Holiday Peak Season
**Industry:** Travel & Tourism
**Problem:** A travel agency in Cairo (وكالة سياحية في القاهرة) gets 10x its normal inquiry volume during Umrah season, summer holidays, and Eid breaks. Their team of 3 travel consultants is overwhelmed across WhatsApp, Messenger, and Instagram. Response times stretch to 24+ hours, and customers book with agencies that reply faster. They lose an estimated 40% of potential bookings to slow responses.
**How Thikaa Solves It:** Train the AI bot in 10 minutes: upload all package PDFs (Umrah 7-day economy SR 5,000, Umrah 10-day premium SR 12,000, Istanbul family package $2,500), scrape the agency's website for hotel photos and itineraries. The bot handles Egyptian Arabic perfectly ("عايز باكج عمرة لاتنين كبار وولدين" - I want an Umrah package for 2 adults and 2 kids). It qualifies by budget, dates, group size, and hotel preference, then routes serious bookings to consultants with all information pre-collected.
**Result:** The 3-person team handles 10x inquiry volume without additional hires. Package information sent at 2 AM or during Friday prayers. Booking conversion up 45%. The agency becomes known as the fastest-responding in their market.

## Use Case 12: Accounting Firm Automating Tax Season Communication
**Industry:** Accounting / Professional Services
**Problem:** A Saudi accounting firm with 200 SME clients receives 100+ WhatsApp messages per week during VAT/Zakat filing season, with 90% asking identical questions: required documents, filing deadlines, fees, and processing time. Two accountants spend 2+ hours daily just answering WhatsApp instead of doing client work.
**How Thikaa Solves It:** Build the bot in 5 minutes (no coding needed) using 50 FAQ pairs covering every common tax question. Train it with the firm's service catalog, document checklists, and deadline calendar. The notification system sends proactive deadline reminders to all 200 clients, segmented by service type (VAT quarterly, Zakat annual, payroll monthly). Document submission is streamlined: the bot tells clients exactly what to upload and collects files directly through WhatsApp.
**Result:** 90% of repetitive questions handled instantly. Accountants reclaim 10+ billable hours per week. Zero clients miss deadlines thanks to automated reminders. New client onboarding time drops from 1 hour to 10 minutes.

## Use Case 13: Wedding Planner Across WhatsApp, Instagram, and Email
**Industry:** Events / Wedding Planning
**Problem:** A wedding planner in Beirut (منظمة أعراس في بيروت) manages 15 active weddings simultaneously, communicating with couples, vendors, and venues across WhatsApp, Instagram, email, and Messenger. Critical messages get buried across 4 different apps. A bride's dress alteration deadline is missed because the message was on Instagram while the planner was checking WhatsApp.
**How Thikaa Solves It:** All messages from all platforms arrive in one unified inbox. Each wedding is tagged and color-coded. The AI bot handles initial inquiries with package details (silver $3,000, gold $7,000, platinum $15,000), date availability, portfolio links, and books consultation meetings. The notification system sends automated timeline reminders to couples ("Cake tasting next Thursday", "Final fitting this Saturday", "Seating chart due in 5 days").
**Result:** No critical message ever gets lost across platforms. The planner handles 3x more concurrent weddings without dropping any details. Instagram DMs at midnight convert to consultations at 40% higher rate because brides get instant professional responses. Email vendor quotes and WhatsApp client messages are visible side-by-side.

## Use Case 14: Pharmacy Chain Unifying 10 Branch Communications
**Industry:** Healthcare / Pharmacy
**Problem:** A pharmacy chain with 10 branches across Bahrain wants to implement prescription refill reminders, answer medication availability questions, and promote seasonal health products (flu vaccines, Ramadan supplements). Each branch has its own WhatsApp number, and there is zero coordination or consistency between them.
**How Thikaa Solves It:** Connect all 10 branch WhatsApp numbers to one Thikaa dashboard (Enterprise plan supports up to 10 WhatsApp numbers). The AI bot trained on the pharmacy's full medication database answers availability questions with branch-specific stock levels, operating hours, delivery zones, and pharmacist consultation availability. The notification system sends automated prescription refill reminders and seasonal health campaigns to customers segmented by branch location. Anti-block protection ensures high-volume pharmaceutical communications never trigger WhatsApp restrictions.
**Result:** Prescription refill revenue increases 25%. Customer medication adherence improves, which is great for health outcomes. All 10 branches deliver consistent, professional communication. The chain runs centralized Ramadan health campaigns reaching thousands of customers simultaneously.

## Use Case 15: Arabic Dialect AI for Pan-MENA Shopify Store
**Industry:** E-commerce / Home Decor
**Problem:** A Shopify home decor store serves the entire MENA region. Messages arrive in wildly different Arabic dialects: Gulf ("ابي اطلب كنبة" - I want to order a sofa), Egyptian ("عايز اشتري سفرة" - I want to buy a dining table), Levantine ("بدي اشتري طاولة"), Iraqi ("اريد اشتري"), and Moroccan ("بغيت نشري"). Generic chatbot platforms fail to understand most dialects, responding with confusing Modern Standard Arabic or simply not understanding the request at all.
**How Thikaa Solves It:** Thikaa is the ONLY platform in MENA with a full Arabic AI chatbot that natively understands ALL Arabic dialects including Gulf, Egyptian, Levantine, Iraqi, Saudi, Emirati, Moroccan, and Tunisian. The AI is trained on the store's product catalog by scraping their Shopify website. It responds naturally - a Gulf customer asking "كم سعره؟" gets a Gulf-toned response, while an Egyptian customer asking "بكام ده؟" gets an Egyptian-toned response. Both get accurate product information, delivery estimates, and can complete purchases.
**Result:** Arabic-speaking customers across 22 MENA countries feel understood and valued instead of frustrated. Conversion rates among Arabic customers increase 50%. The store serves the entire region with one bot that handles every dialect - eliminating the need for separate customer service teams per dialect. Customer satisfaction scores for Arabic interactions jump from 2.5/5 to 4.7/5.

## Use Case 16: Freelance Tutor Building a Teaching Business
**Industry:** Education / Freelance
**Problem:** A private math and physics tutor in Amman offers online lessons to students across Jordan, Saudi, and UAE. She receives inquiries on WhatsApp, Telegram, and Instagram asking the same questions: subjects offered, pricing per session, available time slots, teaching methodology, student progress tracking. She spends 2+ hours daily on messaging - time that could be spent actually tutoring and earning.
**How Thikaa Solves It:** For just $10/month (Starter plan), she builds an AI bot in 5 minutes using simple Q&A pairs about her services. No coding, no technical skills needed. The bot handles all 3 channels from one inbox, answers every common question, and the built-in booking system lets students view available slots, pick a time, and confirm - all through chat. She uploads her tuition rates and subject list as training data.
**Result:** She books 3x more students without spending any additional admin time. Late-night inquiries from Saudi students (who are 1 hour ahead) get instant responses instead of waiting until morning. The 14-day free trial let her validate the entire setup risk-free. Monthly cost: $10 - less than the fee for a single 1-hour tutoring session.

## Use Case 17: Auto Repair Shop Modernizing Customer Service
**Industry:** Automotive Services
**Problem:** A car repair workshop in Muscat (ورشة سيارات في مسقط) with 6 mechanics receives 50+ WhatsApp messages daily asking for repair quotes, service availability, and repair status updates. Mechanics are under cars and cannot respond. The single receptionist handles both walk-in customers and phone/WhatsApp simultaneously, leading to 4+ hour response times and lost business.
**How Thikaa Solves It:** The AI bot collects vehicle details (make, model, year, mileage, issue description with photo upload support) and provides estimated quotes based on common repairs and parts pricing trained into the system. Customers book service appointments through natural WhatsApp conversation. The notification system sends automated lifecycle updates: "Your car has been received", "Diagnostic complete - here are the findings and cost estimate", "Repair in progress", "Quality check complete", "Your car is ready for pickup - total: OMR 85."
**Result:** Quote response time drops from 4 hours to 30 seconds. Workshop handles 40% more service requests without hiring. Customers love real-time updates and stop calling to ask "is my car ready?" The receptionist focuses on walk-in service instead of being glued to WhatsApp.

## Use Case 18: Boutique Hotel with Trilingual Guest Service
**Industry:** Hospitality
**Problem:** A boutique riad hotel in Marrakech (فندق في مراكش) receives booking inquiries and concierge requests in Arabic (including Moroccan Darija), French, and English across WhatsApp, Instagram, and their website widget. Hiring trilingual staff for 24/7 coverage would cost $3,000+/month - more than their entire front desk budget.
**How Thikaa Solves It:** One Thikaa inbox handles all channels and languages. The AI bot is trained with: room types and rates (Standard $80, Deluxe $120, Royal Suite $250), amenities, local restaurant recommendations, Sahara desert tour packages, airport transfer details, and hotel policies. It responds naturally in Moroccan Arabic ("واش عندكم بلاصة ليلة السبت?" - Do you have availability Saturday night?), French ("Avez-vous une chambre disponible?"), and English. The booking system confirms reservations and sends pre-arrival details (directions, check-in time, WiFi, house rules).
**Result:** 24/7 trilingual concierge service at $40/month instead of $3,000/month. Direct bookings increase 30% as the hotel captures inquiries that previously went to Booking.com. Guest satisfaction scores improve because every request gets an instant, knowledgeable response. The hotel upsells desert tours and spa services through automated post-booking suggestions.

## Use Case 19: Charity Organization Coordinating Volunteer Network
**Industry:** Non-Profit / NGO
**Problem:** A Kuwaiti charity manages 500+ active volunteers for food drives, disaster relief, educational programs, and Ramadan iftar distributions. Coordination happens through 15+ WhatsApp groups and hundreds of individual messages. Volunteers miss event announcements buried in group chats, sign-up forms are shared as Google Forms links that get lost, and coordinators spend 4+ hours daily just on messaging.
**How Thikaa Solves It:** Replace chaotic group chats with organized Thikaa communications. The notification system broadcasts event announcements to segmented volunteer lists (by location: Hawalli/Salmiya/Jahra, by skill: driving/cooking/logistics, by availability: weekdays/weekends). The AI bot handles structured sign-up flows, answers detailed event FAQs (date, time, location, parking, dress code, what to bring), and confirms participation. Individual volunteer profiles track their history, skills, and preferences.
**Result:** Event sign-up rates increase 60%. Coordinators reclaim 3+ hours daily. Every volunteer gets consistent, accurate event information instantly. The charity scales from managing 500 to 2,000 volunteers without adding coordination staff. Ramadan campaign coordination that previously took 2 weeks of messaging is completed in 2 days.

## Use Case 20: SaaS Startup with 24/7 Global Support
**Industry:** Technology / SaaS
**Problem:** A B2B SaaS startup in Bahrain sells project management software to companies across the Gulf. Customers in UAE, Saudi, Kuwait, and Qatar are in different time zones and expect quick support. The 2-person support team works 9 AM - 6 PM Bahrain time. Tickets submitted after hours wait 12+ hours for a response. Three enterprise clients have already churned citing poor support response times.
**How Thikaa Solves It:** Train the AI bot with the complete product documentation (50+ help articles uploaded via URL scraping), knowledge base, video tutorial transcripts, and 200 common troubleshooting Q&A pairs. The bot resolves 70% of tickets instantly: account issues, how-to questions, feature explanations, integration setup guides, common error messages. Complex issues are captured with full context (screenshots, error logs, account details, reproduction steps) and prioritized for the human team.
**Result:** 24/7 enterprise-grade support at $40/month instead of $4,000/month for night-shift hires. First-response time drops from 12 hours to 15 seconds. Customer churn stops. The startup wins an enterprise deal specifically because they demonstrated 24/7 AI support capability. Support satisfaction rating goes from 3.2/5 to 4.6/5.

## Use Case 21: Catering Company Managing Large Event Orders
**Industry:** Catering / Food Services
**Problem:** A catering company in Qatar handles corporate events (50-500 guests), weddings (200-1000 guests), and private parties. Each inquiry requires collecting 12+ details: event date, venue, guest count, menu preference, dietary restrictions, budget, setup/cleanup needs, equipment rental, staffing requirements, cake/dessert add-ons, beverage service, and decoration preferences. Staff spend 25+ minutes per inquiry on WhatsApp just gathering basics.
**How Thikaa Solves It:** The AI bot conducts a natural conversational intake in Arabic or English, collecting all 12 data points without feeling like a form. It presents menu packages with per-guest pricing, checks date availability against the calendar, calculates preliminary cost estimates, and books a tasting consultation for orders above a threshold. Previous customer profiles are remembered - a returning corporate client does not need to re-specify their usual preferences.
**Result:** Intake time drops from 25 minutes to 4 minutes. Late-night and weekend inquiries (when 60% of party planning happens) get full professional responses. The company books 50% more events. Operations team starts each morning with organized, qualified leads ready for follow-up instead of a chaotic WhatsApp message backlog.

## Use Case 22: Medical Aesthetics Clinic Converting Instagram Followers
**Industry:** Healthcare / Cosmetic
**Problem:** A cosmetic clinic in Dubai invests $5,000/month in Instagram ads and content creation, generating 200+ DMs daily. Potential patients ask about Botox prices, filler types, laser treatments, recovery times, doctor credentials, before/after results, and financing options. The clinic's 2-person social team responds to only 40% of DMs within 2 hours; the rest wait 6+ hours. By then, patients have messaged competing clinics and booked elsewhere.
**How Thikaa Solves It:** Instagram DMs and WhatsApp messages flow into one inbox. The AI bot is trained with all procedure details, pricing, recovery timelines, FAQ documents, and doctor CVs. It provides instant, detailed responses with procedure comparison guides ("Botox vs. Dysport: here are the differences for your situation"). The bot qualifies leads (procedure interest, budget, timeline, medical history screening questions) and books consultation appointments with the relevant specialist directly.
**Result:** 100% of DMs get responses within 30 seconds instead of 40% within 2 hours. Consultation conversion rate jumps from 15% to 55%. The clinic's $5,000 monthly Instagram ad spend now generates 3.5x more consultations. ROI on ad spend increases from 2x to 7x.

## Use Case 23: Furniture Showroom with Virtual WhatsApp Catalog
**Industry:** Retail / Furniture
**Problem:** A large furniture showroom in Jeddah (معرض اثاث في جدة) with 2,000+ products receives 150+ WhatsApp messages daily. Customers ask about specific items (dimensions, available colors, materials), delivery to other cities, assembly services, installment payment options, and custom orders. The 3 sales staff spend their entire day answering WhatsApp instead of serving walk-in customers who actually buy more.
**How Thikaa Solves It:** Train the AI by scraping the showroom's e-commerce website (complete product catalog with images, dimensions, prices, materials) and uploading FAQ documents about delivery zones/costs, assembly services, warranty terms, and installment plans through Saudi banks. The bot sends product images with specifications, calculates delivery costs to any Saudi city, explains payment options, and for custom furniture requests, collects requirements (type, dimensions, material preference, budget) and schedules a showroom consultation.
**Result:** Sales staff reclaim 5+ hours daily for high-value walk-in customers. WhatsApp customers get instant responses with product photos and specs at any hour. Online sales from WhatsApp increase 45% because the purchase barrier of "I need to ask about..." is eliminated instantly. Custom furniture inquiries are properly qualified before the design consultation.

## Use Case 24: Government Service Center Reducing Wait Times
**Industry:** Government / Public Services
**Problem:** A government service center in Bahrain handles 2,000+ monthly citizen inquiries about required documents, processing times, fees, eligibility, and appointment availability for services like commercial registration, visa processing, and license renewals. Phone queue average wait time is 35 minutes. Citizen satisfaction is low, and in-person counter staff are overwhelmed with questions that could be answered online.
**How Thikaa Solves It:** The AI bot is trained with all 50+ service requirements, document checklists, fees, processing timelines, and eligibility criteria. Citizens interact via WhatsApp in Arabic (understanding all Gulf dialects including Bahraini local expressions) to: check requirements for any service, get document checklists, calculate fees, check processing status, and book appointments at specific branches. The notification system sends appointment reminders and document-ready pickup alerts.
**Result:** Phone queue wait drops from 35 minutes to zero for common inquiries (which represent 75% of all calls). Counter staff handle only services that require physical presence. Citizen satisfaction scores improve dramatically. The center processes 30% more services per day because staff are freed from answering basic questions repeatedly.

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CONTACT
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Website: https://thikaa.com
Email: info@thikaa.com
Support: support@thikaa.com
Phone: +973 3753 5267
WhatsApp: +973 3753 5267