Acceptance of Terms

By accessing or using Thikaa, you confirm that:

• Legal Age: You are at least 18 years old or the age of majority in your jurisdiction
• Authority: You have the authority to bind yourself or your organization to these Terms
• Compliance: You will comply with all applicable laws and regulations
• Account Responsibility: You are responsible for all activities under your account
• Accurate Information: All information you provide is accurate and up-to-date

Our Services

Thikaa provides an AI-powered business automation platform that includes:

• AI Chatbots: Intelligent conversational agents for customer service in Arabic and English
• Unified Inbox: Centralized messaging across WhatsApp, Instagram, Facebook, Telegram, and more
• WhatsApp Business API: Official integration for business messaging at scale
• E-commerce Integration: Connection with Salla, Shopify, WooCommerce, and other platforms
• Booking System: Automated appointment scheduling and management
• Workflow Automation: Custom automation rules and triggers
• Analytics & Reporting: Insights into customer interactions and bot performance

Account Terms

When you create an account with Thikaa:

• Registration: Provide accurate, complete information during registration
• Security: Maintain the confidentiality of your login credentials
• Notification: Notify us immediately of any unauthorized access
• One Account: Do not create multiple accounts for the same business
• Updates: Keep your account information current
• Suspension: We may suspend accounts that violate these Terms

Acceptable Use Policy

You agree to use Thikaa only for lawful purposes. You must NOT:

• Spam: Send unsolicited bulk messages or spam
• Illegal Content: Distribute illegal, harmful, or offensive content
• Impersonation: Impersonate others or misrepresent your identity
• Malware: Upload viruses, malware, or malicious code
• Unauthorized Access: Attempt to access systems without authorization
• Reverse Engineering: Reverse engineer or copy our platform
• Abuse: Harass, abuse, or harm others through our services
• Platform Violations: Violate WhatsApp, Meta, or other platform policies

Payment Terms

For paid services and subscriptions:

• Pricing: All prices are displayed in USD unless otherwise stated
• Billing Cycle: Subscriptions are billed monthly or annually based on your plan
• Auto-Renewal: Subscriptions auto-renew unless cancelled before the renewal date
• Payment Methods: We accept credit cards, debit cards, and other payment methods as displayed
• Failed Payments: If a payment fails or falls overdue we may pause your bot's automated replies. We do not charge interest or any late-payment penalty on overdue amounts
• Taxes: Prices are exclusive of any taxes or duties. Where a tax applies to your purchase it will be shown before you confirm it, and you are responsible for any local taxes that apply to you
• Invoices: An invoice is issued for every charge and is available for download from your billing page
• Refunds: Refunds are handled on a case-by-case basis; contact support for requests. This does not affect the statutory cancellation rights described under Regional Terms below

API Usage & Credits

Thikaa operates on a credit-based system for AI services:

• Welcome Credit: New accounts receive a welcome credit to explore our services
• Usage-Based Billing: AI model usage is billed per token/request based on the model used
• Credit Balance: You must maintain a positive credit balance for AI features
• No Rollover: Unused credits do not roll over between billing periods unless specified
• Rate Limits: We may impose rate limits to ensure fair usage
• Pricing Changes: AI model pricing may change; we'll notify you of significant changes

Intellectual Property

Regarding ownership and rights:

• Our Platform: Thikaa, its features, and technology are owned by Deepthink Data LLC
• Your Content: You retain ownership of content you create and upload
• License to Us: You grant us a license to use your content to provide our services
• Trained AI: AI models trained on your data remain for your exclusive use
• Feedback: Any feedback you provide may be used to improve our services
• Trademarks: Thikaa name and logo are our registered trademarks

Third-Party Services & External Dependencies

Some Thikaa features depend on services, infrastructure, networks, and policies operated by independent third parties that are outside our reasonable control.

• External Providers: These dependencies may include WhatsApp and Meta, AI-model providers, cloud and hosting providers, telecommunications and internet networks, payment processors, app stores, domain and email providers, and services such as Salla, Shopify, WooCommerce, Telegram, and other APIs or integrations
• Third-Party Events: Thikaa does not control and, to the maximum extent permitted by law, is not responsible for outages, downtime, delays, degraded performance, message delay or non-delivery, data-sync failures, API errors, rate limits, provider maintenance, security incidents at a third party, or changes to an external service, pricing, policies, approval requirements, functionality, or access rules
• Account Restrictions: Thikaa is not responsible for a third party suspending, restricting, rejecting, or terminating your external account, phone number, messaging template, integration, payment, or API access, including where the third party applies its own automated systems or policies
• No External Availability Guarantee: An interruption or failure caused by a third party, the public internet, a telecommunications carrier, or another event outside Thikaa’s reasonable control is not a failure by Thikaa to provide the parts of the service that remain under Thikaa’s control
• Platform Terms: You must maintain your external accounts, approvals, permissions, payment arrangements, and credentials and comply with the terms and policies of each integrated platform
• Data Sharing: Necessary data is shared with third parties to enable integrations
• Business Continuity: You are responsible for maintaining appropriate backups, alternative communication methods, and manual procedures for business-critical operations
• Our Response: We will use commercially reasonable efforts to monitor incidents, restore components under our control, work with relevant providers, and communicate material service incidents when practicable, but we cannot guarantee when a third party will restore its service
• Credits and Refunds: Service credits or refunds for an external outage are available only where expressly stated in your plan or written service-level agreement, subject always to rights that cannot lawfully be excluded

Termination

Regarding account termination:

• Your Right: You may cancel your account at any time from your dashboard
• Our Right: We may terminate accounts that violate these Terms
• Effect: Upon termination, your access to services will cease
• Data Export: You may request data export before termination
• Data Deletion: Your data will be deleted within 30 days of termination
• Survival: Certain provisions survive termination (payment obligations, limitations)

Dispute Resolution

In case of disputes:

• Good Faith: We encourage resolving disputes through direct communication first. Write to legal@thikaa.com and we will respond within 10 business days
• Governing Law: These Terms are governed by the laws of the Kingdom of Bahrain
• Jurisdiction: The courts of Manama, Kingdom of Bahrain have jurisdiction, subject to the two exceptions below
• Customers in Saudi Arabia: Nothing in these Terms deprives you of the protection of the mandatory laws of the Kingdom of Saudi Arabia. Disputes with a customer resident in KSA may be brought before the competent Saudi courts, or referred to the Saudi Center for Commercial Arbitration (SCCA) in Riyadh by mutual agreement. These Terms are applied in a manner consistent with Sharia principles
• Consumers in Bahrain: Nothing in these Terms deprives a consumer of rights under Bahrain's Consumer Protection Law No. 35 of 2012; disputes may also be referred to the Bahrain Chamber for Dispute Resolution (BCDR)
• Arbitration: Disputes may be resolved through arbitration upon mutual agreement
• Class Action Waiver: To the extent permitted by applicable law, you waive the right to participate in class actions. This waiver does not apply where local law prohibits it

Regional Terms — Saudi Arabia & Bahrain

These additional terms apply to customers in the Kingdom of Saudi Arabia and the Kingdom of Bahrain, and prevail over anything inconsistent elsewhere in these Terms.

Who you are contracting with

• Provider: Deepthink Data LLC, Manama, Kingdom of Bahrain (also registered in Delaware, USA)
• Contact: legal@thikaa.com · +973 3843 0030
• Service: a subscription software service (SaaS) delivered electronically, billed in advance and consumed continuously

Saudi Arabia — E-Commerce Law

In line with the Saudi E-Commerce Law (Royal Decree No. M/126) and its Implementing Regulations:

• Clear pricing: the total price and the billing cycle are shown before you confirm any purchase, and no charge is made without your prior confirmation
• Order confirmation: you receive an electronic confirmation and a tax invoice for every payment
• Right to withdraw: a consumer may cancel within seven (7) days of subscribing and receive a refund, provided the service has not already been substantially used. Where you asked us to begin the service immediately and it has been performed, the right to withdraw does not apply to the part already delivered — you can always cancel future renewals from your dashboard
• No unsolicited marketing: we do not send you commercial messages without your prior consent, and every message carries a way to opt out
• Records: we keep your contract and transaction records for the period required by Saudi law

Bahrain — consumer and electronic transactions

• These Terms are entered into electronically and are valid and enforceable under Bahrain's Electronic Communications and Transactions Law (Legislative Decree No. 54 of 2018)
• Your statutory rights under Consumer Protection Law No. 35 of 2012 are unaffected by anything in these Terms
• Automated renewal, price changes and cancellation are notified to you in advance by email and in your dashboard

Language

• These Terms are published in English and Arabic. Where a customer is resident in Saudi Arabia or Bahrain and the two versions differ, the Arabic version prevails

Your data

• Personal data is handled under our Privacy Policy, which sets out your rights under the Saudi Personal Data Protection Law and Bahrain's Personal Data Protection Law No. 30 of 2018, including how to complain to the regulator in each country
• As our customer you are the data controller for your own end-customers' data and we act as your data processor; you are responsible for having a lawful basis to send us that data and for informing your customers that an AI assistant may reply to them

Changes to Terms

We may update these Terms periodically:

• We will notify you of material changes via email or platform notification
• Changes take effect 30 days after notification for existing users
• Continued use after changes constitutes acceptance
• Review these Terms periodically for updates