Inbox
- Inbox
- Archive
- Trash
All departments
- All departments
All channels
- All channels
- Chat
- Text message
- WhatsApp Direct
- Messenger
- Telegram
- TikTok
- Salla Widget
- Web Widget
All
- All
- Smileys & Emotions
- People & Body
- Animals & Nature
- Food & Drink
- Travel & Places
- Activities
- Objects
- Symbols
Select Conversation
Click on a conversation to see detailsNotes
User conversations
| Full name | Type | Last activity | Registration date |
|---|
- Chat
- Admin
- Notifications
- Users
- Design
- Miscellaneous
Collapse panels
Automatically collapse the profile details panel, and other panels, of the admin area.
Enable Login OTP
Require email verification code (OTP) for all user logins. When enabled, users will receive a 6-digit code via email after entering their password. The code expires in 10 minutes and users have 3 attempts to enter it correctly. OTP emails are sent from info@thikaa.com.
Do not translate settings area
Activate this option if you don't want to translate the settings area.
Automatically archive conversations
Archive automatically the conversations marked as read every 24h.
Sort conversations by date
Always sort conversations by date in the admin area.
Agent privileges
Set which actions to allow agents.
RTL
Activate the Right-To-Left (RTL) reading layout for the admin area.
Show profile images
Show the profile image of agents and users within the conversation. Profile images are hidden on mobile by default to save space.
Disable features
Disable any features that you don't need.
Away mode
Set the offline status automatically when the agent or admin remains inactive in the admin area for at least 10 minutes.
Desktop notifications
Show a desktop notification when a new message is received.
Flash notifications
Show a browser tab notification when a new message is received.
Notifications icon
Set the default notifications icon. The icon will be used as a profile image if the user doesn't have one.
Register all visitors
Register all visitors automatically. When this option is not active, only the visitors that start a chat will be registered.
Disable registration during office hours
Enable the registration outside of scheduled office hours only.
Disable registration if agents online
Enable the registration only if all agents are offline.
Registration link
Redirect the user to the registration link instead of showing the registration form.
Profile image
Include a profile image field in the registration form to allow a user to upload a profile image.
Last name
Include the last name field in the registration form.
Password
Include the password field in the registration form.
Disable email
Remove the email field from the registration form.
Require phone
Make the registration phone field mandatory.
User details in success message
Append the registration user details to the success message.
Custom fields
Add custom fields to the user profile details.
Include custom fields
Include custom fields in the registration form.
Visitor name prefix
Rename the visitor name prefix. Default is 'User'.
Visitor default name
Set the default username to use in bot messages and emails when the user doesn't have a name.
Full visitor details
Save useful information like user country and language also for visitors.
Allow duplicate emails and phone numbers
Allow registration with an email and a phone number already registered.
Delete leads
Delete all leads and all messages and conversations linked to them.
UTC Offset
Set the UTC offset of the office hours timetable. The correct value can be negative, and it's generated automatically once you click this input field, if it's empty.
Departments
Add and manage additional support departments.
Routing
Distribute conversations proportionately between agents, and block an agent from viewing the conversations of the other agents.