About Our Platform
Thikaa is a complete AI-powered business automation platform designed for businesses in the Middle East and beyond. We help you manage all customer communications from one unified inbox while automating repetitive tasks with intelligent AI.
Information We Collect
To provide you with the best experience on Thikaa, we collect certain information. Here's what we gather and why:
Account Information
Name, email, phone number, business details, and password for account creation and authentication.
Communication Data
Messages processed through our platform from WhatsApp, Instagram, Facebook, and other connected channels.
Usage Analytics
How you interact with our features, chatbot performance, and automation metrics.
Device Information
IP address, browser type, device identifiers for security and service optimization.
E-commerce Data
Order information, product catalogs, and customer data synced from Salla, Shopify, or WooCommerce.
AI Training Data
Documents, FAQs, and chat history you provide to train your custom AI chatbot.
How We Use Your Information
We use your data to deliver and improve Thikaa's services:
- Service Delivery: Power your AI chatbots, process messages, and run automations
- Platform Improvement: Enhance our AI models, features, and user experience
- Customer Support: Respond to your inquiries and provide technical assistance
- Security: Detect fraud, prevent abuse, and protect your account
- Communications: Send important updates, product announcements, and billing information
- Analytics: Generate insights and reports for your business performance
- Legal Compliance: Meet regulatory requirements and respond to legal requests
WhatsApp & Messaging Data
As a WhatsApp Business API partner and direct integration provider, we handle messaging data with extra care:
- Message Processing: Messages are processed in real-time to enable AI responses and automations
- Chat Extraction: When you use our WhatsApp extraction feature, your chat history is used solely to train YOUR AI
- Data Isolation: Your conversation data is completely isolated and never shared with other users
- End-to-End Security: We maintain encrypted connections with all messaging platforms
- Meta Compliance: We fully comply with Meta's Platform Terms and WhatsApp Business Policy
Data Security
We implement enterprise-grade security measures to protect your information:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Secure Infrastructure: Hosted on secure cloud servers with 24/7 monitoring
- Access Controls: Strict role-based access with multi-factor authentication
- Regular Audits: Periodic security assessments and vulnerability testing
- Data Backups: Automated encrypted backups with disaster recovery procedures
- Incident Response: Dedicated team ready to address any security concerns
Information Sharing
We never sell your personal data. We may share information only in these circumstances:
- Service Providers: Trusted partners who help us deliver our services (AI providers like OpenAI, Anthropic, Google; cloud hosting; payment processors)
- Platform Integrations: When you connect third-party services like Salla, Shopify, or social media platforms
- Legal Requirements: When required by law or to protect our rights and users' safety
- Business Transfers: In case of merger, acquisition, or sale (with prior notice)
- With Your Consent: For any other purpose with your explicit permission
Your Rights
You have full control over your data. Exercise these rights anytime:
Access
Request a copy of all your personal data
Correction
Update or correct inaccurate information
Deletion
Request permanent deletion of your data
Portability
Export your data in a standard format
Objection
Object to certain data processing
Withdrawal
Withdraw consent at any time
Cookies & Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for platform functionality (authentication, security)
- Analytics Cookies: Help us understand how you use Thikaa to improve our services
- Preference Cookies: Remember your settings and language preferences
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
Data Retention
We retain your data only as long as necessary:
- Active Account: Data is retained while your account is active
- After Cancellation: Most data is deleted within 30 days of account closure
- Legal Requirements: Some data may be retained longer for legal compliance
- Backups: Backup data is purged within 90 days of deletion
International Data Transfers
Thikaa operates globally with headquarters in Bahrain and Delaware, USA. Your data may be processed in different locations to provide our services. We ensure appropriate safeguards are in place for all international transfers, including standard contractual clauses and compliance with local data protection laws.
Children's Privacy
Thikaa is designed for businesses and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately at info@thikaa.com.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes:
- We will notify you via email or platform notification
- The "Last Updated" date will be revised
- Continued use of Thikaa constitutes acceptance of the updated policy
We encourage you to review this page periodically for the latest information.
Questions About Privacy?
We're here to help. Reach out to our team for any privacy-related concerns or data requests.
Last Updated: January 2026
Deepthink Data LLC | Manama, Bahrain | Delaware, USA