Welcome to Thikaa
These Terms of Service ("Terms") govern your access to and use of Thikaa's platform, services, and applications. By creating an account or using our services, you agree to be bound by these Terms. Thikaa is operated by Deepthink Data LLC, registered in Bahrain and Delaware, USA.
Acceptance of Terms
By accessing or using Thikaa, you confirm that:
- Legal Age: You are at least 18 years old or the age of majority in your jurisdiction
- Authority: You have the authority to bind yourself or your organization to these Terms
- Compliance: You will comply with all applicable laws and regulations
- Account Responsibility: You are responsible for all activities under your account
- Accurate Information: All information you provide is accurate and up-to-date
Our Services
Thikaa provides an AI-powered business automation platform that includes:
- AI Chatbots: Intelligent conversational agents for customer service in Arabic and English
- Unified Inbox: Centralized messaging across WhatsApp, Instagram, Facebook, Telegram, and more
- WhatsApp Business API: Official integration for business messaging at scale
- E-commerce Integration: Connection with Salla, Shopify, WooCommerce, and other platforms
- Booking System: Automated appointment scheduling and management
- Workflow Automation: Custom automation rules and triggers
- Analytics & Reporting: Insights into customer interactions and bot performance
Account Terms
When you create an account with Thikaa:
- Registration: Provide accurate, complete information during registration
- Security: Maintain the confidentiality of your login credentials
- Notification: Notify us immediately of any unauthorized access
- One Account: Do not create multiple accounts for the same business
- Updates: Keep your account information current
- Suspension: We may suspend accounts that violate these Terms
Acceptable Use Policy
You agree to use Thikaa only for lawful purposes. You must NOT:
- Spam: Send unsolicited bulk messages or spam
- Illegal Content: Distribute illegal, harmful, or offensive content
- Impersonation: Impersonate others or misrepresent your identity
- Malware: Upload viruses, malware, or malicious code
- Unauthorized Access: Attempt to access systems without authorization
- Reverse Engineering: Reverse engineer or copy our platform
- Abuse: Harass, abuse, or harm others through our services
- Platform Violations: Violate WhatsApp, Meta, or other platform policies
Payment Terms
For paid services and subscriptions:
- Pricing: All prices are displayed in USD unless otherwise stated
- Billing Cycle: Subscriptions are billed monthly or annually based on your plan
- Auto-Renewal: Subscriptions auto-renew unless cancelled before the renewal date
- Payment Methods: We accept credit cards, debit cards, and other payment methods as displayed
- Failed Payments: We may suspend services for failed or overdue payments
- Taxes: You are responsible for any applicable taxes
- Refunds: Refunds are handled on a case-by-case basis; contact support for requests
API Usage & Credits
Thikaa operates on a credit-based system for AI services:
- Welcome Credit: New accounts receive a welcome credit to explore our services
- Usage-Based Billing: AI model usage is billed per token/request based on the model used
- Credit Balance: You must maintain a positive credit balance for AI features
- No Rollover: Unused credits do not roll over between billing periods unless specified
- Rate Limits: We may impose rate limits to ensure fair usage
- Pricing Changes: AI model pricing may change; we'll notify you of significant changes
Intellectual Property
Regarding ownership and rights:
- Our Platform: Thikaa, its features, and technology are owned by Deepthink Data LLC
- Your Content: You retain ownership of content you create and upload
- License to Us: You grant us a license to use your content to provide our services
- Trained AI: AI models trained on your data remain for your exclusive use
- Feedback: Any feedback you provide may be used to improve our services
- Trademarks: Thikaa name and logo are our registered trademarks
Third-Party Integrations
Thikaa integrates with various third-party services:
- Platform Terms: You must comply with terms of integrated platforms (WhatsApp, Meta, Salla, etc.)
- API Access: Third-party API access is subject to their respective terms and availability
- Data Sharing: Necessary data is shared with third parties to enable integrations
- No Liability: We are not responsible for third-party service availability or changes
- Credentials: You are responsible for securing your third-party API credentials
Limitation of Liability
To the maximum extent permitted by law:
- As-Is Service: Thikaa is provided "as is" without warranties of any kind
- No Guarantee: We do not guarantee uninterrupted or error-free service
- Indirect Damages: We are not liable for indirect, incidental, or consequential damages
- Maximum Liability: Our liability is limited to fees paid in the 12 months before the claim
- Force Majeure: We are not liable for delays due to circumstances beyond our control
- Your Responsibility: You are responsible for your use of our services and compliance
Termination
Regarding account termination:
- Your Right: You may cancel your account at any time from your dashboard
- Our Right: We may terminate accounts that violate these Terms
- Effect: Upon termination, your access to services will cease
- Data Export: You may request data export before termination
- Data Deletion: Your data will be deleted within 30 days of termination
- Survival: Certain provisions survive termination (payment obligations, limitations)
Dispute Resolution
In case of disputes:
- Good Faith: We encourage resolving disputes through direct communication first
- Governing Law: These Terms are governed by the laws of the Kingdom of Bahrain
- Jurisdiction: Courts in Manama, Bahrain have exclusive jurisdiction
- Arbitration: Disputes may be resolved through arbitration upon mutual agreement
- Class Action Waiver: You waive the right to participate in class actions
Changes to Terms
We may update these Terms periodically:
- We will notify you of material changes via email or platform notification
- Changes take effect 30 days after notification for existing users
- Continued use after changes constitutes acceptance
- Review these Terms periodically for updates
Questions About These Terms?
Our team is here to help clarify any questions about our Terms of Service.
Last Updated: January 2026
Deepthink Data LLC | Manama, Bahrain | Delaware, USA