What is WhatsApp Direct Connection?
WhatsApp Direct connection allows you to connect your WhatsApp Business number with Thikaa platform to provide smart 24/7 support to your customers. The bot understands customer messages and responds automatically using artificial intelligence.
Benefits
24/7 Instant Response
Bot responds to customer inquiries instantly even outside working hours
Multi-language Support
Understands and responds in Arabic, English and 50+ languages
Smooth Handoff
Transfer conversation to human support when needed
Store Integration
Connect with Salla or WooCommerce for order tracking
Requirements
Available Connection Methods
QR Code Connection (Easy & Fast)
Scan QR code from your phone to connect WhatsApp directly - ideal for small businesses
WhatsApp Business API Connection (Advanced)
For large companies that need advanced features and bulk messaging
Setup Steps
Login to Thikaa Platform
Login to your Thikaa account or create a new account for free
- Go to thikaa.com
- Click "Login" or "Create Account"
- Complete the required information
Go to Bot Hub
From the dashboard, go to "Bot Hub" then "Integration Management"
- Click "Bot Hub" in the sidebar
- Select "Integration Management"
Select WhatsApp Direct
On the Integration Management page, click on "WhatsApp Direct" card
- You will find the green WhatsApp card
- Click "Manage" or "Connect"
Scan QR Code
Open WhatsApp on your phone and scan the QR code displayed on screen
- Open WhatsApp app on your phone
- Go to Settings > Linked Devices
- Click "Link a Device" and scan the code
- Wait until connection is complete
Successfully Connected!
Now your account is connected and ready to receive messages and respond automatically
Set Up Smart Responses
Customize automated responses and FAQs to suit your business
- Add information about your company or store
- Create quick replies for common questions
- Set working hours and after-hours message
Advanced Features
Use Cases
Customer Support
Answer common inquiries and track orders
Order Notifications
Send order status updates to customers
Receive Orders
Receive and confirm orders via WhatsApp
Marketing
Send offers and updates to subscribed customers
Important Tips
Frequently Asked Questions
Do I need regular WhatsApp Business or API?
You can use regular WhatsApp Business for QR Code connection, or WhatsApp Business API for advanced features.
Can I use my current number?
Yes, you can connect your current WhatsApp number directly.
What happens if my phone loses internet?
The bot will stop responding until connection is restored. We recommend using a stable WiFi connection.
Can I disconnect later?
Yes, you can disconnect anytime from WhatsApp Settings > Linked Devices.
Are conversations secure?
Yes, all conversations are end-to-end encrypted just like regular WhatsApp.
Need Help?
Our team is ready to help you connect WhatsApp with Thikaa