Your customers do not write in Modern Standard Arabic. They write in Gulf, Egyptian, Levantine, Iraqi and Maghrebi, they mix in English, they type in Latin letters, and very often they do not type at all — they send a voice note or a screenshot. A bot that only reads clean written Arabic misses most of them.
It is whether the reply sounds like a person from here
Most "Arabic support" means the model was trained on enough Arabic to translate into it. The reply comes back grammatically correct and unmistakably foreign — the kind of formal phrasing nobody uses in a shop. Customers notice immediately, and a customer who notices they are talking to a machine stops asking and leaves.
They send a voice note or a photo, and that is where most bots stop
A voice note is transcribed in the dialect it was spoken in, answered like any other message, and the bot can reply with a voice note of its own. Not "please type your question instead".
Customers shop by screenshot — of your own post, of a competitor, of something they saw once. The bot matches the photo against your catalog and answers with that product's real price.
Saved replies you wrote can be handed to the bot and sent verbatim, with their photos and voice notes. A bot can even be set to answer only from them and stay silent otherwise.
A chatbot that makes up a price does more damage than one that says nothing. It commits your business to a number you never agreed, in writing, to a customer who will hold you to it. Prices here come from your catalog or from replies you wrote. Guards block a quoted number that traces back to no source, and a bot can be locked to answer only from your own saved replies — matching one sends your exact wording, matching nothing sends nothing at all.
Figures from the platform, not from a brochure
All on the same inbox and the same bot
Meta's Cloud API. Green tick eligible, guaranteed throughput, message templates, a formal SLA. Onboarded through Meta Embedded Signup.
An official Meta feature. Keep the WhatsApp Business app on the phone, the same number and the whole chat history, while the AI answers on that number through the Cloud API.
The same mechanism as WhatsApp Web. No per-message fee, no Meta billing account, no business verification. A scan and about two minutes.
Instagram, Facebook, Telegram and TikTok land in the same inbox.
From $9.99 a month for WhatsApp, and $19.99 to add Instagram, Facebook, Telegram and TikTok. AI usage is $1 per 1,000 conversations, and a conversation is counted once however many times the bot replies.
Gulf, Egyptian, Levantine, Iraqi and Maghrebi, plus Modern Standard Arabic and Arabizi written in Latin letters. It answers in whichever one the customer wrote in, rather than translating everything into formal Arabic.
Yes, and it can reply with one. A large share of MENA customers send voice instead of typing, so a text-only bot simply misses them.
Only if you want it. All three routes are supported and run on the same inbox and the same bot, so it is a business decision rather than a platform limit.
It is built not to. Prices come from your catalog or from replies you wrote, guards block a number that traces to no source, and a bot can be locked to answer only from your own saved replies.
Connecting WhatsApp by QR is a scan and about two minutes. Making the bot genuinely useful takes longer, because it needs your prices, your policies and your wording — and that part is what decides whether customers get real answers.
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