Back to Guide
العربية EN

Salla Store Integration Guide

Connect your Salla store with Thikaa in 5 minutes and enable smart chat

Automatic Installation - No Code!

Once you connect your store, the chat widget is automatically installed on your Salla store. No code needed!

What will you get?

Smart chat widget on your store
Bot that answers customer inquiries 24/7
Automatic order tracking for customers
Product search and price display
Import customer data for marketing
Conversation statistics and reports

Requirements

1 Salla store account (free or paid)
2 Thikaa account (register for free)
3 Admin access to Salla store

Integration Steps

1

Go to Bot Hub

After logging into Thikaa platform, go to "Bot Hub" page and click on "Integration Management" card to access external platform connection settings.

Bot Hub - Integration Management
2

Select Salla Integration

On the Integration Management page, you'll find the green Salla card. Click "Manage" to open Salla store connection settings.

Salla Integration Card
3

Start Connection

On the Salla integration page, click the green "Connect Salla Store" button to start the secure connection process.

Connect Salla Store Button
4

Login to Salla

You'll be redirected to Salla page. Login with your store account, then approve the required permissions.

Required permissions:

  • Read store information
  • Read orders (for order tracking)
  • Read products (for search and display)
  • Read customers (for customer recognition)
Salla Login Page
5

Successfully Connected!

After approval, you'll return to Thikaa automatically and see your connected store settings page with all available options.

Settings Page After Connection
6

Store & Customer Data

You'll see connected store data and customer statistics. You can import customers and use them in marketing campaigns.

Customer Data
7

Setup Quick Replies

Customize quick replies that appear to customers when opening chat like "Track my order" and "New products".

Quick Replies
8

Widget in Your Store

This is how the chat widget will appear in your Salla store. It's installed automatically without any code needed!

Widget in Store

Salla Integration Features

Smart Order Tracking

Customer types "where is my order" or order number, and bot auto-replies with order status, tracking number, and expected delivery.

Product Search

Customer asks "do you have perfumes?" and bot shows available products with images, prices, and direct purchase links.

Customer Recognition

Bot recognizes customer by phone number and shows their previous orders without asking for additional info.

Customer Import

Import all your store customers from Salla and use them in bulk WhatsApp messaging campaigns.

Secure Verification

Secure verification system: customer provides order number and phone to verify identity before showing order details.

24/7 Support

Bot responds to customers anytime, even on holidays and at night, without your intervention.

FAQ

Is the connection secure?
Yes, we use official OAuth 2.0 from Salla. We never store passwords, and you can revoke permissions anytime from Salla dashboard.
Can I disconnect the store later?
Yes, you can disconnect the store anytime from "Salla Integration" page in Thikaa, or from Apps settings in Salla.
What data do you read?
We only read: store info, orders, products, and customers. We don't modify anything and don't access payment data.
Does it work with all Salla plans?
Yes, it works with all plans including the free plan. Some features may require a paid Salla plan.
Is the widget installed automatically?
Yes! Once you connect your store, the chat widget is automatically installed on your store without any code needed.

Ready to connect your store?

Start now and connect your store in minutes

Start Connection Now