Step-by-step guides for every Thikaa feature — from creating your AI bot to connecting your store and channels in minutes
Watch step-by-step how to create your bot and connect your channels with Thikaa
Step by step: build your AI agent and get it ready to answer customers
Link WhatsApp three ways: your WhatsApp Business App (official Coexistence — your app keeps working while the bot runs on the same number), Direct QR scan (no templates or 24-hour window), or the official WhatsApp API
Bring Instagram, Facebook Messenger and WhatsApp into one unified inbox
Receive TikTok messages and reply from Thikaa's unified inbox
Complete guide to all Thikaa platform features and tools
The bot answers your customer with a natural-sounding voice note instead of text — same product and price knowledge
The bot answers a WhatsApp call and talks to your customer in a natural voice, answers questions and takes the order — requires the official WhatsApp API
Every question your bot could not answer shows up in one list — type the correct answer once and the bot uses it immediately with every customer
Connect your Shopify store — the bot knows your products by name, price and image, sends product links, and tracks order status
Create AI-powered posts, enable auto-reply to comments, and hide spam comments — all from one place
Create an AI agent through chat - tell it about your business and it builds itself automatically
Add products inside Thikaa and the bot shows them with photos & prices, takes orders, and sends payment links — no external store
Receive and reply to all customer messages from WhatsApp, Instagram, Facebook, TikTok and Telegram in one place
Build visual automation scenarios without coding - auto-replies, customer tagging, and conversation routing
Add information about your products and services for the AI agent to accurately respond to customers
Import your customer list and send offers and promotional messages via WhatsApp with one click
Enable automatic bookings via WhatsApp and chat - customers book and the system confirms automatically
After logging in, you'll find "Create New Agent" from the dashboard. Click it to start a conversation with the Thikaa assistant that will help you build the agent.
Tell the assistant about your business: what you sell or offer, who your customers are, and what language they speak. The assistant will ask questions to better understand your needs.
Set the agent tone: formal, friendly, or professional. Choose the primary language and dialect if using Arabic (Gulf, Egyptian, Levantine).
Add extra information about your products and services. You can upload files or write text directly. This information becomes the agent's reference when answering questions.
Connect the agent to channels: WhatsApp, Instagram, Facebook Messenger, TikTok, or Telegram. After connecting, the agent will start automatically responding to customer messages.
Choose the platform you want to connect with Thikaa
Connect your Salla store and enable smart chat, order tracking, and automatic product search
Connect WhatsApp number directly without a store - for websites and services. New: connect your WhatsApp Business App officially (Coexistence) — your app keeps working while the bot runs on the same number
Create a smart bot on Telegram to automatically respond to your customers
Receive customer messages from Facebook Messenger and Instagram in a unified inbox with auto-reply
Receive TikTok customer messages and auto-reply with AI
Create and schedule your posts with AI on Facebook and Instagram
Connect your WordPress/WooCommerce store and enable the same smart features
Connect Codex, Claude, or any MCP client to read channels, conversations, and messages, then send real messages across WhatsApp, Telegram, Meta, Instagram, and TikTok.
Send & receive messages from your systems via REST API, signed webhooks, and bring your own AI key
Connect Thikaa to n8n, Make, Zapier & any CRM via the REST API & webhooks — receive messages in your workflows and send replies, no code
Add chat widget to any website with simple code
Connect Codex, Claude, or any MCP client to read channels, conversations, and messages, then send real messages across WhatsApp, Telegram, Meta, Instagram, and TikTok.
Instead of copying data back and forth, your assistant works your account directly — it reads what your bots know, writes an offer, schedules a post, builds a bot. You approve every permission, and you can disconnect at any time.
العربية
English
https://thikaa.com/mcp/your-workspacesearch and fetch.For Claude Code, Codex and scripts. Create the key in Bot Hub → Messaging API — it is shown in full only once.
claude mcp add --transport http thikaa \ https://thikaa.com/mcp/your-workspace \ --header "Authorization: Bearer tk_live_..." codex mcp add thikaa -- \ npx -y mcp-remote https://thikaa.com/mcp/your-workspace \ --header "Authorization: Bearer tk_live_..."
Articles and tips to grow your business using AI
Customers ask "where is my order?" and the agent auto-replies with order status and tracking number
Customer asks about a product and the agent shows available products with prices and images
The agent understands questions in Arabic & English and responds smartly even while you sleep
Import your customers and send them offers and promotional messages via WhatsApp
Change colors, style, and messages to match your brand
Track conversations, common questions, and AI agent performance
The bot answers your customer with a natural-sounding voice note instead of text — same product and price knowledge
Your bot can reply with a natural-sounding voice note instead of text, using the same product and price knowledge.
The bot answers a WhatsApp call and talks to your customer in a natural voice, answers questions and takes the order — requires the official WhatsApp API
The call agent answers a WhatsApp call and speaks with your customer in a natural voice — answering questions and taking the order.
Every question your bot could not answer shows up in one list — type the correct answer once and the bot uses it immediately with every customer
Knowledge Gaps is the fastest way to improve your bot, because it is built from your customers' real questions.
Connect your Shopify store — the bot knows your products by name, price and image, sends product links, and tracks order status
Connect your Shopify store with a Custom App from your Shopify admin:
read_products, read_orders, read_customers, read_fulfillments, read_checkouts.Once connected the bot knows your products by name, price and image, sends the product link so the customer can check out, and answers "where is my order?" with live order status.
Real examples from the Middle East — pick your industry and see how businesses actually use Thikaa
Menu over WhatsApp, order-taking, table reservations, and daily offers on autopilot
24/7 appointment booking, pre-visit reminders, and post-visit follow-ups
Slot booking, package menu, instant price quotes, and session reminders
Connect Salla or WooCommerce, track orders, suggest products, recover abandoned carts
Show available listings, schedule viewings, pre-qualify leads before routing to an agent
Service bookings, spare-parts quotes, and live workshop status updates
Handle enrollment questions, show programs, appointment reminders, send course materials
Intake job requests, send preliminary quotes, and schedule site visits
Industry not listed? The AI agent adapts to any business — try it now
Join 500+ businesses across the Middle East using Thikaa to auto-reply to customers, manage social media, and grow sales.
Start Your Free TrialNo credit card required · 5-minute setup · Arabic support included
Social Media Manager
The Social Media Manager combines three powerful tools in one place: AI-powered posting, auto-reply to comments, and spam comment hiding.
📝 AI-Powered Posting
Access Social Media Manager
From the dashboard, open "Social Media Manager" from the sidebar. Here you'll find all connected pages and publishing options.
Select Page & Write Post
Select the page to post on, then write the post manually or use AI to generate content with one click.
Generate with AI
Click "Generate with AI" and fill in the required fields: post idea, desired tone, and language. The system generates content within seconds.
Review & Publish or Schedule
Review and edit the post as needed. You can add an image or video, then choose "Publish Now" or set a date and time for scheduled publishing.
🤖 Auto-Reply to Comments
Connect Facebook/Instagram Page
Make sure your page is connected to Thikaa. If not yet connected, go to "Connections" and connect your page via Facebook.
Enable Agent Comment Replies
From the connected page settings, enable "Agent Comment Replies". The AI agent will start automatically replying to new comments on your posts.
Customize Reply Behavior
Choose how the agent handles comments: public reply (under the comment), send a private DM to the commenter, or both. You can also set trigger keywords to only reply to specific comments.
🛡️ Hide Spam Comments
Open Comment Settings
From the connected page settings, go to "Comment Settings" section. You'll find comment hiding options and blocked keywords.
Enable Comment Hiding
Enable the hide comments option. You can choose to hide all comments automatically (useful for contests), or only hide comments containing specific keywords.
Add Blocked Keywords
Add blocked keywords to automatically hide any comment containing them. Example: competitor phone numbers, spam links, offensive words, competitor offers.