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How to Use the Platform
Complete guide to all Thikaa platform features and tools
Social Media Manager
Create AI-powered posts, enable auto-reply to comments, and hide spam comments — all from one place
Create an AI Agent
Create an AI agent through chat - tell it about your business and it builds itself automatically
Unified Inbox
Receive and reply to all customer messages from WhatsApp, Instagram, Facebook, TikTok and Telegram in one place
Workflow Automation
Build visual automation scenarios without coding - auto-replies, customer tagging, and conversation routing
Knowledge Base
Add information about your products and services for the AI agent to accurately respond to customers
Bulk WhatsApp Messages
Import your customer list and send offers and promotional messages via WhatsApp with one click
Booking System
Enable automatic bookings via WhatsApp and chat - customers book and the system confirms automatically
Create an AI Agent
Open Chat with Thikaa
After logging in, you'll find "Create New Agent" from the dashboard. Click it to start a conversation with the Thikaa assistant that will help you build the agent.
Describe Your Business
Tell the assistant about your business: what you sell or offer, who your customers are, and what language they speak. The assistant will ask questions to better understand your needs.
Choose Agent Personality
Set the agent tone: formal, friendly, or professional. Choose the primary language and dialect if using Arabic (Gulf, Egyptian, Levantine).
Add Knowledge Base
Add extra information about your products and services. You can upload files or write text directly. This information becomes the agent's reference when answering questions.
Connect Channels & Activate
Connect the agent to channels: WhatsApp, Instagram, Facebook Messenger, TikTok, or Telegram. After connecting, the agent will start automatically responding to customer messages.
Integration Guides
Choose the platform you want to connect with Thikaa
Salla Integration
Connect your Salla store and enable smart chat, order tracking, and automatic product search
WhatsApp Direct
Connect WhatsApp number directly without a store - for websites and services
Telegram
Create a smart bot on Telegram to automatically respond to your customers
Messenger & Instagram
Receive customer messages from Facebook Messenger and Instagram in a unified inbox with auto-reply
TikTok
Receive TikTok customer messages and auto-reply with AI
Social Media Management
Create and schedule your posts with AI on Facebook and Instagram
WooCommerce Integration
Connect your WordPress/WooCommerce store and enable the same smart features
Any Website
Add chat widget to any website with simple code
From the Blog
Articles and tips to grow your business using AI
What can you do with Thikaa?
Order Tracking
Customers ask "where is my order?" and the agent auto-replies with order status and tracking number
Product Search
Customer asks about a product and the agent shows available products with prices and images
Smart Support 24/7
The agent understands questions in Arabic & English and responds smartly even while you sleep
Bulk WhatsApp Messages
Import your customers and send them offers and promotional messages via WhatsApp
Full Customization
Change colors, style, and messages to match your brand
Analytics & Reports
Track conversations, common questions, and AI agent performance
Thikaa for Every Industry
Real examples from the Middle East — pick your industry and see how businesses actually use Thikaa
Restaurants & Cafés
Menu over WhatsApp, order-taking, table reservations, and daily offers on autopilot
Clinics & Healthcare
24/7 appointment booking, pre-visit reminders, and post-visit follow-ups
Salons & Beauty
Slot booking, package menu, instant price quotes, and session reminders
E-commerce
Connect Salla or WooCommerce, track orders, suggest products, recover abandoned carts
Real Estate
Show available listings, schedule viewings, pre-qualify leads before routing to an agent
Automotive & Workshops
Service bookings, spare-parts quotes, and live workshop status updates
Education & Training
Handle enrollment questions, show programs, appointment reminders, send course materials
Services & Contractors
Intake job requests, send preliminary quotes, and schedule site visits
Industry not listed? The AI agent adapts to any business — try it now
Start Today — Free, No Credit Card Required
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Social Media Manager
The Social Media Manager combines three powerful tools in one place: AI-powered posting, auto-reply to comments, and spam comment hiding.
📝 AI-Powered Posting
Access Social Media Manager
From the dashboard, open "Social Media Manager" from the sidebar. Here you'll find all connected pages and publishing options.
Select Page & Write Post
Select the page to post on, then write the post manually or use AI to generate content with one click.
Generate with AI
Click "Generate with AI" and fill in the required fields: post idea, desired tone, and language. The system generates content within seconds.
Review & Publish or Schedule
Review and edit the post as needed. You can add an image or video, then choose "Publish Now" or set a date and time for scheduled publishing.
🤖 Auto-Reply to Comments
Connect Facebook/Instagram Page
Make sure your page is connected to Thikaa. If not yet connected, go to "Connections" and connect your page via Facebook.
Enable Agent Comment Replies
From the connected page settings, enable "Agent Comment Replies". The AI agent will start automatically replying to new comments on your posts.
Customize Reply Behavior
Choose how the agent handles comments: public reply (under the comment), send a private DM to the commenter, or both. You can also set trigger keywords to only reply to specific comments.
🛡️ Hide Spam Comments
Open Comment Settings
From the connected page settings, go to "Comment Settings" section. You'll find comment hiding options and blocked keywords.
Enable Comment Hiding
Enable the hide comments option. You can choose to hide all comments automatically (useful for contests), or only hide comments containing specific keywords.
Add Blocked Keywords
Add blocked keywords to automatically hide any comment containing them. Example: competitor phone numbers, spam links, offensive words, competitor offers.