Turn your conversation data into smart decisions. A comprehensive dashboard that gives you clear visibility into bot performance, customer satisfaction, and team activity — all in real time.
Three core pillars to measure your customer communication performance
See your key metrics at a glance — conversation count, response times, most active channels, and team status, all updated live.
Track customer satisfaction after every conversation. Discover strengths and weaknesses in your service and take immediate action to improve the experience.
Monitor each team member's response times, resolution rates, and conversations handled. Identify top performers and discover improvement opportunities.
Stop guessing. Get a clear, comprehensive picture of everything happening in your customer communication, and prioritize based on real numbers.
Know exactly how your AI bot is performing. Track success rates, questions that need human intervention, and the most frequently asked topics.
Discover more Thikaa tools that work hand-in-hand with analytics
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